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The State Bar of Michigan is hosting this program from Michigan State University College of Law LegalRnD.


Lean Lawyering: An Introduction to Process Improvement

Date: Friday, March 23, 2018
Time: 1-5 p.m.
Location: State Bar of Michigan, Lansing

This event is free, but you must RSVP to attend.

Law firms, legal departments, courts, legal aid, and other law-related entities could realize more consistent, high-quality services, increased efficiency, improved communication and collaboration, and reduced costs by analyzing and improving their business processes. This program will give you the opportunity to get your process improvement feet wet and learn by doing.

Process improvement is particularly important when using technology to automate processes. If the process is inefficient to begin with, technology cannot “fix” it.

This program will give you the opportunity to interact with several Florida public-interest lawyers who have recently incorporated process improvement into differing aspects of their practice and operations and are beginning to see results. They will share the nuts and bolts of their experiences and teach basic principles from their real-world perspectives. Then it will be your turn to learn by doing!

If you are unable to attend, you are welcome to send someone else.

This event is sponsored by LegalRnD—The Center for Legal Services Innovation at Michigan State University College of Law.

Questions should be directed to Jordan Galvin at

Speaker Bios

Kristen Lentz started her public interest career as an attorney in legal services.  After more than a decade in legal services, Kristen was appointed as an ad hoc member of the Florida Access to Justice Commission Subcommittee on Delivery of Legal Services to review the concept of business process analysis and improvement as it relates to streamlining the delivery of legal services and identifying the most effective use of its limited resources. Kristen also worked closely with the Florida Bar Foundation and Seyfarth Shaw LLP to coordinate a statewide Train the Trainer program on business process improvement. Kristen is a managing attorney for Disability Rights Florida, the federally-mandated protection and advocacy organization for individuals with disabilities in Florida.

Melissa A. Moss is principal/owner of CatalystZone, LLC, which provides operational readiness consulting services to the national Self Represented Litigation Network. Most recently, she served as deputy director for Strategic Initiatives at the Florida Bar Foundation. Moss is a former executive director of two LSC-funded legal aid programs (Alabama and North Carolina) and former director of Public Interest Programs for the North Carolina Bar Association. She received her J.D. from Georgia State University College of Law. Her consulting practice focuses on integrating design thinking and process improvement to engage people in solving legal problems, improving the civil justice system and using technology for both.

Ilenia Sanchez-Bryson is the chief information officer at Legal Services of Greater Miami. She works with staff at every level of her organization and across the legal services community to use technology to improve performance. She understands that technology is an important tool to improve the way we serve clients and therefore focuses on improving the underlying processes before implementing new technology. Ilenia received her J.D. from Florida International University College of Law. She is also a Lean Six Sigma Black Belt.