Technology Core Competency

Online collaboration tools have become the cornerstone of law firms since the onset of the Coronavirus, when the landscape changed considerably from in-house collaboration as the norm to online collaboration. With passing time, lawyers have found they can be productive with these tools. Many clients are now accustomed to the new normal of collaborating online and are voicing expectations for it to continue into the future. Many law firms believe their post-pandemic collaboration model will continue to provide collaboration technology options in varying degrees indefinitely.


  • Video Meeting
  • Remote Desktop Software
  • Webinars
  • Team Chat Apps
  • Collaboration Tools
  • Live Stream


Five great teleconferencing tips. Teleconferencing Tips: Are You Ready for Your Closeup?
Tested and compared, here are paid and free video conferencing software solutions to help you stay connected.

  • Cisco Webex—A long known video conferencing and online meeting option. Host events, train your team, and support your customers. If you’ve never used Cisco Webex, sign up here. Find help here.
  • ClickMeeting—A reliable video conferencing solution for small businesses simple to use and nicely priced. If you’ve never used ClickMeeting, sign up here. Find help here.
  • FreeConference—Join meetings by phone or by web, share your screen or chat, with everything you need to collaborate effectively. If you’ve never used FreeConference, sign up here. Find help here.
  • Google Hangouts—Integrates with your company’s existing G Suite account, if you have one, and is offering free expanded meeting capabilities during the pandemic. If you’ve never used Google Hangouts Meet, sign up here. Find help here.
  • GotoMeeting—A straightforward video conferencing tool that offers a 14-day free trial. If you’ve never used GoToMeting, sign up here. Find help here.
  • Join.Me—An easy tool to facilitate video conferences involving people from different organizations. If you’ve never used Join.Me, sign up here. Find help here.
  • Microsoft Teams—A great tool for internal communication. It is included if you have Office 365, which means it connects to the other Microsoft Office tools, including Word. This is a solid option for video chatting with people in your organization, and the Teams live extension allows you to produce live online events for large audiences. If you’ve never used Microsoft Teams, sign up here. Find help here.
  • RingCentral Meetings—An easy to use, all-in-one cloud-based phone, team messaging, video conferencing platform with transparent pricing and free 24/7 support. If you’ve never used RingCentral, sign up here. Find help here.
  • This Zoom Resource Guide provides a wealth of information, from training guides, to set up and appearance tips, security information, and more.
  • The Zoom home page provides information on how to sign up and general information on why Zoom is considered a top video conferencing app.
  • For accessibility guidance refer to Zoom Meetings for Everyone, an easy step-by-step guide, as well as Yale University’s guide Usability & Web Accessibility.
  • This excellent 38-minute Getting Started Video provides a broad overview of what Zoom can do for you. A great place to learn its full functionality.
  • Only want a quick tour? Watch these One-Minute Video Introductions to learn task specific features such as Joining & Configuring Audio/Video, Meeting Control, Sharing Your Screen, and more.
  • Enter the one-stop-shopping Zoom Help Center to choose from a wide variety of topic options.

Choose these dedicated links for instructions and graphics on task specific topics:

Access the Zoom Training site for Live Training Webinars, Video Tutorials, Recorded Training Sessions, and Meeting & Webinar Best Practices Resources.

Navigate like a pro with this cheat sheet for Zoom keyboard shortcuts.

Free SBM Zoom Backgrounds to Download

Access Zoom Plans to determine your best fit.

Access Zoom Service Status for operational status as well as scheduled and completed updates or subscribe to email updates from the home page.

Webinar: Zoom Training for Lawyers and Using It Securely

Webinar: Client Portals – A Key Client Service and Information Security Tool


Collaboration Publications

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